Proactive services tailored to your business

We are dedicated to the smooth running of your business IT systems.

Working with a IT support provider is a big decision. We are here to guide you through the process, taking time to understand your business, its goals and how we can best support your business now and in the future.  By following this process you will find that your IT systems grow in pace with your business so that they aid your businesses development.

If your business currently works with a one man band, then you are probably finding they are unreliable and do not posses the technical knowledge you need to help move your business forward.  Frometech work with over 20 business in and around Frome ranging from 2-50 employees and a whole range of different IT systems, so we can bring our wealth of knowledge to help your business grow.

Although we have split our managed services into 4 options we recognise that there is no one size fits all with IT support.  We are happy to tailor a support package to suit your businesses needs.   If you're working with a support company who says otherwise, then they're probably not for you.

Our support options range from if it breaks, you call and we fix it, to a fully bespoke and highly proactive solution that minimises downtime and enables you to concentrate on growing your business.

Interested?  Here are our support packages which can be fully tailored to your business:

Platinum

Everything you need, when you need it. (minimum of 4 workstations)

  • 24/7 Network and PC Monitoring
  • Anti-Virus software and management
  • Windows / OSX update management
  • 3rd party software support
  • Unlimited call outs
  • Unlimited phone support
  • Unlimited remote support
  • Unlimited PC tune-ups
  • Guaranteed 1 hour response time
  • Preventative maintenance
  • Proactive support

Gold

Monitoring, Remote, Telephone and on-site support included (minimum of 2 workstations)

  • 24/7 Network and PC Monitoring
  • Anti-Virus software and management
  • Windows / OSX update management
  • 3rd party software support
  • Discounted rates on extra support hours
  • Up to 2 hours on site support
  • Up to 2 hours phone support
  • Up to 2 hours remote support
  • Guaranteed 4 hour response time
  • Preventative maintenance
  • Proactive support

Silver

Monitoring, Remote, Telephone and on-site support included

  • 24/7 Network and PC Monitoring
  • 3rd party software support
  • Discounted rates on extra support hours
  • Up to 30 minutes on site support
  • Up to 30 minutes phone support
  • Up to 30 minutes remote support
  • Guaranteed next business day response
  • Preventative maintenance
  • Proactive support

Break Fix Repairs

If you would rather just call us when there is a problem that needs fixing we can still help.  Our offices are manned from 8:30 - 17:00 Monday to Friday and 9:00 - 13:00 on Saturdays.  Emergency call outs are available until 8.30pm Mon-Sat.  Our response times vary, as we give priority to fully managed businesses, but are usually within a working day.

Web Design and Hosting

Are you starting a new business in Frome, or just wanting a change to your existing website?  We offer fixed price webdesign and hosting for new businesses, along side fixed prices for website redesign so that you will not be frightened by our prices.  We welcome introductory meetings, which are free of charge, so that we can gain a good understanding of your businesses and its online needs.

 

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